King Koil

I do not know if you have read the whole letter I sent. I do not know if you have understood what the problem I am facing.no one was found to help me. On the contrary the gentleman who replies to this email (JP@***.com) is rude and aggressive. these are some photos from the bed. and this is the second email I sent. ((( Αs you will see in the photos there are differences.the lid of the storage space come more to the left side.is wrong. the technician wants to take out the wood to grind it and put it back. this is not done because the surface of the wood will be reduced and then the wood will not be able to support it anywhere. (sorry but I do not think it makes sense to repair a new product.) Before I tell you some things about the bed I would like to tell you that we are completely satisfied with the mattress. 1) In photos 1 and 2 the middle leg on the right side of the bed is not fixed. I tried to screw it as her technician bed&;;;;;;;;;;;;;;;bath screwed the other legs but it keeps turning without tightening at some point. at first I thought it should be like that, but when I looked at the corresponding foot on the other side I found that the other was absolutely stable. 2) when they brought us the bed and the mattress were packaged. I was very impressed that the bed was dirty especially in the places where the fabric is. we cleaned it from the black dust it had on the fabric and I wanted to ask the bed&bath company why it was dirty. They asked me if the products were packaged and when I answered yes they told me that I should then understand that they send them so dirty from USA. I do not want to tire you anymore but I am very afraid that I did not buy a new bed but they sent me a distressed show bed that they had in the store show in greece as a sample.)))

Laying in bed and all of the sudden we were on the ground. Product was used like 5 times

I purchased one of your products on amazon.com the first week I had one hole then a few days later I had another hole and last night I had a very large hole about 4 inches Long. Can you please call me and rectify this problem. (617-386-****.James Carroll

I was very happy with my air mattress king koil,for 2 month ,but now the air not support all night .Please I nedd help . Laza Alvarez 954 242 **** Thanks!

The bed we purchased was one the King Koil "thermal/visco-elastic foam" Night Rain-Natural Response type beds on 1/25/03. I have to admit, a foam bed was not on my list of beds to purchase, but the salesman from King Koil was at Haynes Furniture that day and he made an impressive presentation to my wife and me. We bought the mattress, foundation, frame and mattress pad recommended at a cost of $1889 plus tax. Over the last six months, I have awoken to significant back pain. I thought it was a result of "growing older". However, I discovered that when I travel and sleep in a hotel bed, my back pain went away. By all accounts, my back pain was a failure of the six year old foam to support the weight of our bodies. At the end of every night, our premium mattress sags into the shape of a bowl and we basically roll to the middle of the bed. My wife weighs 110# and I weigh 142#. We are not large people by any stretch of the imagination. An inspection was made by Haynes Furniture, the company we bought it from. The inspector took his measurements and pointed out a 1" diameter stain on the mattress fabric at the foot of the bed. Apparently, this stain made it through the $90 mattress pad we purchased with the bed. The rest of the mattress was flawless-except for the measurable depression and aforementioned sagging at night. Shortly thereafter, I received a call from Haynes Furniture. stating that King Koil had rejected our claim due to the bed being unsanitary. We contacted the mattress pad company and they sent us a professional cleaning kit. We cleaned the mattress according to directions and it looked close to perfect, or so we thought. A second inspection was also rejected for a "shadow ring". Almost 3 months after my first call to Haynes, a third inspection was made. This inspector, as the others, took his measurements. He used the same process as the previous two inspectors. The bed had sagged almost 2" in the middle. This was over the minimum 1.5" required to have it replaced and an increase of ¼" since the last measurement. I assumed everything was acceptable and the warranty would be processed. I was mistaken. The inspector made no mention of the "stain" until he walked out our front door and I asked him if everything "looked OK". "Well you do have what appears to be some "yellowing" (his words) in one area". Why he didn't point that out to me when we were in the bedroom? I received an email from Haynes Furniture that our claim was again rejected. As it stands, we are out almost $2000 for a mattress that we can no longer sleep on. King Koil's warranty on their website is in extremely fine print-almost to the point of being illegible. http://www.comfortsolutions.com/lc/warranty.pdf It makes no mention of stains and uses the word "unsanitary". After our warranty claim was rejected the third time, I conducted a little research on the internet and found horror stories of warranties, just like ours, where the warranty was voided for not meeting the definition of sanitary-even though the manufacturer provides no definition of "unsanitary". This is an out and out scam. I also found that visco-elastic bedding is notorious for losing its resiliency and ability to provide adequate support. In many cases, the foam does "rebound" to pass the 1.5" depression test. However in actual use, after 3-5 years, the failure of the foam's weight bearing capacity causes people to roll to the center of the bed. Learn what we have learned by visiting this website we have put together: http://mysite.verizon.net/vzep3sxw/kingkoilcomfortsolutionsamphaynesfurnituremattresswarrantyscam/index.html